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BOOKING POLICIES 

Please review and familiarize yourself with the booking policy before making an appointment. If you have any questions or require further clarification, please don't hesitate to reach out. I look forward to working with you and thank you for your interest in Attainable Glow.

skincare spa

IMPORTANT NOTICE : Please be advised that our salon and spa space is exclusively for adults. For safety reasons, we kindly request that you do not bring your younger children along. Our policy is in place due to the presence of machinery, equipment, products, chemicals, and objects that may pose a risk to unsupervised children. During your appointment you will not be able to bring your children into the treatment room, and children cannot be left unsupervised in salon space. 

 We appreciate your cooperation and understanding.

1. Scheduling Process:

-To secure your booking a credit card on file is required. Your card will only be charged in the event of a late cancellation or no-show.

- Bookings can be made by completing the booking form provided on this website or by contacting me directly by email or phone with the contact information also provided on this website.

 

2. Confirmation:

- Once I receive your booking request and credit card information , I will confirm your reservation by email or phone.

- Please ensure to provide accurate contact information to avoid any communication delays.

3. Payment:

- The balance is due on the day of your appointment.

- Accepted forms of payment include cash or credit/debit card.

- Additional chargers may apply for any requested add-ons or services not included in the initial booking.

4. Cancellations + Rescheduling: 

- If you need to reschedule or cancel your appointment, please notify me 24 hours in advance.

- Cancellations can be done via phone call/voicemail or by email. 

- Cancellations done with less than 24 hours notice,  will result in a 40% charge of the service fee to the card on file. 

- For rescheduling, I will do my best to accommodate your request based on availability. 

5. No Show Policy:

- Failure to show up for your appointment without prior notice will result in a 50% charge of the service fee to the card on file and may affect future bookings. 

6. Late Arrivals:

- I understand that unforeseen circumstances may cause delays. However, if you arrive more than 15 minutes late for your appointment, I reserve the right to modify the service duration or discuss rescheduling options. 

7. Refunds + Exchanges:

- I strive to provide excellent service and client satisfaction. However, refunds or exchanges for completed services are generally not offered.

- If you are unsatisfied with the service provided, please let me know immediately, and I will do my best to address and resolve any concern.

8. Health + Safety:

- For the safety and well-being of all clients new and existing, I kindly ask that you inform me of any allergies, sensitivities or medical conditions that may affect your appointment. This will allow me to take necessary precautions or make suitable alternative arrangements if needed.

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